Refund Policy
At DigiPulse, we are committed to providing high-quality digital marketing services. This policy outlines the terms for cancellations and refunds for our services.
1. CANCELLATION POLICY
Before Project Commencement: The Client may cancel a project by providing written notice at any time before the project work has officially begun. In such cases, a refund may be applicable as per the terms below.
After Project Commencement: Once the project work has started (including initial research, planning, setup, or design), the service cannot be cancelled for a refund of the advance payment. Monthly retainer services require a 30-day written notice for cancellation.
2. REFUND POLICY
We have a strict no-refund policy for any work that has already been completed or is in progress.
Advance Payments: All advance payments are non-refundable once the project has commenced. This is because we dedicate resources and begin our strategic process immediately after receiving the advance.
Services Rendered: No refunds will be issued for any services that have already been delivered, including completed project milestones, monthly SEO/SMM work, or hours worked.
3. ELIGIBILITY FOR A REFUND
A refund of the advance payment may only be considered under the following specific condition:
The cancellation request is received in writing before any work on the project has started. In this case, the refund will be processed after deducting a 25% processing and administrative fee.
4. NON-REFUNDABLE ITEMS
Please note that the following fees are strictly non-refundable under any circumstances:
● Any third-party costs, such as ad spend, domain name registration, hosting fees, or the purchase of themes/plugins.
● Any fees for services already performed.
● Administrative or setup fees.
5. REFUND PROCESSING TIMELINE
If a refund is approved as per Section 3, it will be processed within 10-15 business days.
The refund will be credited back to the original mode of payment used during the transaction.
6. CONTACT US
For any questions regarding this policy, please contact us:
DIGIPULSE
Proprietor: TANVEER AHMAD
Ahmad House, Turhatoli,
Danapur, Patna, Bihar – 801503, India
Email: support@digipulse.co.in
Phone: +91 – 9939722737
This Refund & Cancellation Policy (“Policy”) applies to all purchases and payments made to DigiPulse through our website, dashboard, or authorized channels.
By completing a payment for any of our services, you agree to the terms outlined below.
1. Services Covered
This policy applies to all digital and subscription-based services offered by DigiPulse, including but not limited to:
● WhatsApp Business API Solutions
● WhatsApp Automation Tools
● Digital Marketing & CRM Platforms
● Monthly / Annual Subscription Plans
● One-time Setup or Integration Services
Nature of Services
All DigiPulse services are digital in nature and are delivered electronically (via web, dashboard, or WhatsApp API activation).
Since access to digital products cannot be revoked once delivered, refunds are generally not provided except in special circumstances described below.
3. Refund Eligibility
Refunds are only applicable under the following conditions:
✅ A. Duplicate or Excess Payment
If a payment has been made more than once for the same service due to a technical or gateway error, the extra amount will be refunded after verification.
✅ B. Service Activation Failure
If your purchased service (e.g., WhatsApp API activation) fails to activate due to a verified technical issue from DigiPulse’s side, and we are unable to resolve it within 7 business days, you may request a full refund.
✅ C. Gateway or Transaction Failure
In case of a transaction failure where the amount is deducted but the service is not activated, we will verify the transaction and issue a refund if the payment was successfully received.
4. Non-Refundable Situations
Refunds will not be provided in the following cases:
● Change of mind or user decision after service activation.
● Violation of DigiPulse’s Terms & Conditions or misuse of the platform.
● Issues arising due to third-party dependencies (e.g., Meta, WhatsApp, telecom carriers).
● Delay or downtime due to internet issues, maintenance, or system upgrades.
● Failure to use or access the service after activation.
● Once the service is provisioned or credits are issued, the transaction is considered final and non-refundable.
5. Refund Request Process
● Your registered name and contact number
● Payment receipt or transaction ID
● Reason for refund request
● Our billing team will verify the transaction and eligibility.
● Approved refunds will be processed within 7–10 business days from the date of confirmation.
● Refunds will be credited to the original mode of payment used during the transaction.
6. Cancellation Policy
Since all DigiPulse services are digitally delivered and subscription-based, cancellations are handled as follows:
Monthly Subscriptions: You may cancel your plan anytime from your account dashboard. The plan will remain active until the end of the current billing cycle.
Annual or Prepaid Plans: Cancellations will not result in a refund for the remaining duration of the plan.
Once services are activated, no partial or prorated refunds will be issued.
7. Contact Information
For any questions or refund-related assistance, please contact:
DigiPulse
Email: support@digipulse.co.in
Website: https://www.digipulse.co.in
Registered Office: Patna, Bihar, India
Welcome to DigiPulse (“Company,” “we,” “us,” or “our”).
These Terms & Conditions (“Terms”) govern your access to and use of our website, dashboard, mobile applications, and related digital services (collectively referred to as “Services”).
By accessing or using our Services, you agree to comply with these Terms. If you do not agree, you must stop using our Services immediately.
1. Company Information
Legal Name: DigiPulse
Registered Office: Patna, Bihar, India
Website: https://www.digipulse.co.in
Email: support@digipulse.co.in
2. Eligibility
By using our Services, you represent that:
You are at least 18 years old and capable of entering into a legally binding agreement under Indian law.
You are using the Services for lawful business or personal purposes.
3. Services Offered
DigiPulse provides digital communication and automation tools, including but not limited to:
WhatsApp Business API solutions
WhatsApp marketing automation
Digital marketing and CRM tools
Subscription-based software and technical support
We may modify, add, or discontinue features at any time without prior notice.
4. Account Registration
To access certain features, you may need to register for an account and provide accurate details.
You are responsible for:
Maintaining confidentiality of your account credentials.
All activity under your account.
If you suspect unauthorized access, please contact support@digipulse.co.in
immediately.
5. Payments & Billing
All payments must be made online through our approved payment gateway(s).
All prices are in INR (Indian Rupees) and subject to applicable taxes.
DigiPulse reserves the right to modify prices and billing terms with prior notice.
Invoices are automatically generated after each successful transaction.
Refund Policy
Payments once made are non-refundable, except in cases of:
Duplicate payment or gateway error.
Failure of service activation due to a verified issue from our end.
Refund requests must be submitted to support@digipulse.co.in
within 7 working days of the transaction, along with payment proof.
Approved refunds will be processed within 7–10 business days to the original payment method.
6. Use of Services
You agree not to:
Use our Services for spam, fraud, or illegal purposes.
Violate WhatsApp, Meta, or third-party terms.
Reverse engineer, copy, or resell our software or APIs without written consent.
Interfere with our servers or network security.
Violation of these terms may lead to suspension or termination of your account without refund.
7. Intellectual Property
All content, software, designs, and trademarks associated with DigiPulse are the property of DigiPulse.
You are granted a limited, non-transferable license to use the Services for your internal business purposes only.
You may not reproduce, modify, or distribute any part of our Services without written approval.
8. Privacy & Data Protection
Your use of our Services is governed by our Privacy Policy, available at:
👉 https://www.digipulse.co.in/privacy-policy
By using our Services, you consent to the collection and use of your data as described therein.
9. Service Availability
We strive to provide uninterrupted access to our Services, but we do not guarantee:
Continuous or error-free operation.
Uninterrupted uptime, as maintenance or system upgrades may occur.
DigiPulse is not liable for any loss resulting from downtime, maintenance, or external disruptions.
10. Limitation of Liability
To the fullest extent permitted by law:
DigiPulse will not be responsible for indirect, incidental, or consequential damages.
Our total liability for any claim will not exceed the amount paid by you for the Services in the last billing cycle.
We are not liable for third-party integrations or delays beyond our control.
11. Suspension or Termination
We reserve the right to suspend or terminate your account:
For violation of these Terms or applicable law.
For misuse or fraudulent activity.
Upon valid legal request by authorities.
Termination does not relieve you of payment obligations incurred prior to termination.
12. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India.
Any dispute shall be subject to the exclusive jurisdiction of the courts of Patna, Bihar.
13. Modifications to Terms
We may update these Terms periodically.
Revised versions will be posted on our website with a new “Last Updated” date.
Continued use of the Services after any change constitutes your acceptance of the updated Terms.
14. Contact Information
For questions, billing inquiries, or legal matters, please contact:
DigiPulse
Email: support@digipulse.co.in
Website: https://www.digipulse.co.in
Registered Office: Patna, Bihar, India
Welcome to Digipulse!
These terms and conditions outline the rules and regulations for the use of Digipulse's Website.
By accessing this website, we assume you accept these terms and conditions. Do not continue to use Digipulse if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement, and Disclaimer Notice and all Agreements: "Client", "You", and "Your" refers to you, the person logging on this website and compliant to the Company's terms and conditions. "The Company", "Ourselves", "We", "Our", and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of the provision of the Company's stated services, in accordance with and subject to, prevailing law. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they, are taken as interchangeable and therefore as referring to the same.
Cookies
We employ the use of cookies. By accessing Digipulse, you agreed to use cookies in agreement with Digipulse's Privacy Policy.
Most interactive websites use cookies to let us retrieve the user's details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
License
Unless otherwise stated, Digipulse and/or its licensors own the intellectual property rights for all material on Digipulse. All intellectual property rights are reserved. You may access this from Digipulse for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
- Republish material from Digipulse
- Sell, rent, or sub-license material from Digipulse
- Reproduce, duplicate, or copy material from Digipulse
- Redistribute content from Digipulse
Contact Us
If you have any questions about these Terms and Conditions, you can contact us at:
Email: support@digipulse.co.in
This Refund & Cancellation Policy (“Policy”) applies to all purchases and payments made to DigiPulse through our website, dashboard, or authorized channels.
By completing a payment for any of our services, you agree to the terms outlined below.
1. Services Covered
This policy applies to all digital and subscription-based services offered by DigiPulse, including but not limited to:
WhatsApp Business API Solutions
WhatsApp Automation Tools
Digital Marketing & CRM Platforms
Monthly / Annual Subscription Plans
One-time Setup or Integration Services
2. Nature of Services
All DigiPulse services are digital in nature and are delivered electronically (via web, dashboard, or WhatsApp API activation).
Since access to digital products cannot be revoked once delivered, refunds are generally not provided except in special circumstances described below.
3. Refund Eligibility
Refunds are only applicable under the following conditions:
✅ A. Duplicate or Excess Payment
If a payment has been made more than once for the same service due to a technical or gateway error, the extra amount will be refunded after verification.
✅ B. Service Activation Failure
If your purchased service (e.g., WhatsApp API activation) fails to activate due to a verified technical issue from DigiPulse’s side, and we are unable to resolve it within 7 business days, you may request a full refund.
✅ C. Gateway or Transaction Failure
In case of a transaction failure where the amount is deducted but the service is not activated, we will verify the transaction and issue a refund if the payment was successfully received.
4. Non-Refundable Situations
Refunds will not be provided in the following cases:
Change of mind or user decision after service activation.
Violation of DigiPulse’s Terms & Conditions or misuse of the platform.
Issues arising due to third-party dependencies (e.g., Meta, WhatsApp, telecom carriers).
Delay or downtime due to internet issues, maintenance, or system upgrades.
Failure to use or access the service after activation.
Once the service is provisioned or credits are issued, the transaction is considered final and non-refundable.
5. Refund Request Process
To request a refund, please follow these steps:
Send an email to support@digipulse.co.in
with:
Your registered name and contact number
Payment receipt or transaction ID
Reason for refund request
Our billing team will verify the transaction and eligibility.
Approved refunds will be processed within 7–10 business days from the date of confirmation.
Refunds will be credited to the original mode of payment used during the transaction.
6. Cancellation Policy
Since all DigiPulse services are digitally delivered and subscription-based, cancellations are handled as follows:
Monthly Subscriptions: You may cancel your plan anytime from your account dashboard. The plan will remain active until the end of the current billing cycle.
Annual or Prepaid Plans: Cancellations will not result in a refund for the remaining duration of the plan.
Once services are activated, no partial or prorated refunds will be issued.
7. Contact Information
For any questions or refund-related assistance, please contact:
DigiPulse
Email: support@digipulse.co.in
Website: https://www.digipulse.co.in
Registered Office: Patna, Bihar, India
Effective Date: 24/09/2024
Thank you for choosing Digipulse! We are committed to providing high-quality digital solutions, including WhatsApp Official API, WhatsApp CRM, Digital Product Store, and Real Estate Training Programs. Please read this Refund and Cancellation Policy carefully before making a purchase, as it outlines our policies regarding refunds and cancellations.
1. No Refunds After Payment
All payments made for Digipulse services are final and non-refundable. Once a payment is completed, we do not offer refunds under any circumstances, including but not limited to:
- Change of mind or decision not to use the service.
- Dissatisfaction with the service (we encourage you to review our service details before purchasing).
- Partial use or non-use of the service.
- Technical issues on the user's end (e.g., device compatibility, internet connectivity).
2. No Cancellations After Payment
Once a payment is processed, cancellations are not permitted. This includes:
- Cancellation of subscriptions or one-time purchases.
- Requests to stop or pause services after payment.
We recommend reviewing your order details carefully before completing the payment.
3. Exceptions
In rare cases, exceptions may be considered only if:
- The service is not delivered as described due to a technical fault on our end.
- There is a duplicate or unauthorized transaction (proof will be required).
If you believe your case qualifies for an exception, please contact us at support@digipulse.co.in within 7 days of the transaction date. We will review your request and respond within 5 business days.
4. Contact Us
If you have any questions or concerns about this Refund and Cancellation Policy, please contact us at:
Email: support@digipulse.co.in
We appreciate your understanding of our policy. By making a payment, you acknowledge that you have read, understood, and agreed to this Refund and Cancellation Policy.
