Refund Policy
1. Overview
This Refund Policy outlines the terms under which DigiPulse provides refunds for its WhatsApp Official Business API services, onboarding, subscription plans, and related digital services.
By purchasing or activating any service from DigiPulse, you agree to this Refund Policy in full.
2. Nature of Services
DigiPulse provides:
- WhatsApp Official Business API access
- Account onboarding & setup assistance
- Access to DigiPulse portal/panel
- Automation and messaging tools
- Technical integration support
All services provided are digital, intangible, and instantly delivered upon activation. Due to the nature of digital services, refunds are strictly limited as described below.
3. 7-Day Trial Period
DigiPulse offers a 7-day trial period for new users to evaluate the portal features and dashboard functionality.
The trial allows users to review the platform interface and features.
No refund requests will be entertained after the trial period ends.
Once onboarding begins or API activation is initiated, the service is considered delivered.
The trial period is provided to ensure customers make an informed purchase decision before committing to a paid plan.
4. No Refund After Activation
Once any of the following occurs, the service is considered fully delivered and non-refundable:
- WhatsApp API account activation
- Facebook Business verification submission
- Number registration with WhatsApp
- WABA creation or configuration
- Subscription plan activation
- Portal access granted beyond trial
- API usage (message sending, automation use, integration, etc.)
Since the service is digitally provisioned and Meta charges are incurred upon activation, refunds cannot be processed after activation under any circumstances.
5. No Refund for Meta-Related Issues
DigiPulse is an independent service provider facilitating WhatsApp Official API access.
We are not responsible for:
- Facebook account restrictions
- Business Manager suspension
- WhatsApp number bans
- Meta policy violations
- Meta compliance rejection
- Quality rating drops
- Template rejections
- Any action taken by Meta Platforms Inc.
If your Facebook, Business Manager, or WhatsApp account is restricted, suspended, or blocked for any reason, you must directly contact:
- Meta Business Support
- WhatsApp Business Support
- DigiPulse does not control Meta’s internal policies, decisions, or enforcement actions.
- No refund will be issued due to Meta account restrictions or policy violations.
6. Customer Responsibility
Customers are fully responsible for:
- Complying with Meta and WhatsApp policies
- Maintaining message quality and opt-in compliance
- Ensuring lawful marketing practices
- Maintaining Facebook Business Manager health
Refunds will not be granted due to:
- Policy violations
- Business mismanagement
- Change of business decision
- Lack of usage
- Client dissatisfaction after service use
- Account blocks due to spam or non-compliance
7. Digital Product Clause
DigiPulse services are classified as digital products and digital infrastructure services.
As per standard digital service policies worldwide:
- Digital services are non-returnable.
- Once provisioned or consumed, they cannot be reversed.
- Infrastructure costs are incurred immediately upon activation.
- Therefore, all activated services are strictly non-refundable.
8. Exceptional Cases
Refunds may only be considered in the following rare case:
- Duplicate payment due to technical error (must be reported within 48 hours).
- Any such refund will be processed after internal verification.
9. Dispute & Chargeback Policy
Initiating a chargeback after service activation without valid grounds will be treated as:
- Breach of agreement
- Service misuse
DigiPulse reserves the right to:
- Suspend all services
- Submit evidence to payment providers
- Take legal action if necessary
10. Policy Updates
DigiPulse reserves the right to update this Refund Policy at any time without prior notice.
The latest version will always be available on our website.
11. Contact Information
For billing-related concerns, contact:
Email: support@digipulse.co.in
At ARFA DIGITAL EDGE SOLUTIONS, we are committed to providing high-quality digital marketing services. This policy outlines the terms for cancellations and refunds for our services.
1. CANCELLATION POLICY
Before Project Commencement: The Client may cancel a project by providing written notice at any time before the project work has officially begun. In such cases, a refund may be applicable as per the terms below.
After Project Commencement: Once the project work has started (including initial research, planning, setup, or design), the service cannot be cancelled for a refund of the advance payment. Monthly retainer services require a 30-day written notice for cancellation.
2. REFUND POLICY
We have a strict no-refund policy for any work that has already been completed or is in progress.
Advance Payments: All advance payments are non-refundable once the project has commenced. This is because we dedicate resources and begin our strategic process immediately after receiving the advance.
Services Rendered: No refunds will be issued for any services that have already been delivered, including completed project milestones, monthly SEO/SMM work, or hours worked.
3. ELIGIBILITY FOR A REFUND
A refund of the advance payment may only be considered under the following specific condition:
The cancellation request is received in writing before any work on the project has started. In this case, the refund will be processed after deducting a 25% processing and administrative fee.
4. NON-REFUNDABLE ITEMS
Please note that the following fees are strictly non-refundable under any circumstances:
● Any third-party costs, such as ad spend, domain name registration, hosting fees, or the purchase of themes/plugins.
● Any fees for services already performed.
● Administrative or setup fees.
5. REFUND PROCESSING TIMELINE
If a refund is approved as per Section 3, it will be processed within 10-15 business days.
The refund will be credited back to the original mode of payment used during the transaction.
6. CONTACT US
If you have any questions about this Policy, please contact us:
ARFA DIGITAL EDGE SOLUTIONS
Proprietor: TANVEER AHMAD
Raj Nagar Bailey Road
Patna – 800014, India
Email: support@digipulse.co.in
Phone: +91 – 9939722737
For any questions regarding this policy, please contact us:
DIGIPULSE
Proprietor: TANVEER AHMAD
Ahmad House, Turhatoli,
Danapur, Patna, Bihar – 801503, India
Email: support@digipulse.co.in
Phone: +91 – 9939722737
At ARFA DIGITAL EDGE SOLUTIONS, we are committed to providing high-quality digital marketing services. This policy outlines the terms for cancellations and refunds for our services.
1. CANCELLATION POLICY
Before Project Commencement: The Client may cancel a project by providing written notice at any time before the project work has officially begun. In such cases, a refund may be applicable as per the terms below.
After Project Commencement: Once the project work has started (including initial research, planning, setup, or design), the service cannot be cancelled for a refund of the advance payment. Monthly retainer services require a 30-day written notice for cancellation.
2. REFUND POLICY
We have a strict no-refund policy for any work that has already been completed or is in progress.
Advance Payments: All advance payments are non-refundable once the project has commenced. This is because we dedicate resources and begin our strategic process immediately after receiving the advance.
Services Rendered: No refunds will be issued for any services that have already been delivered, including completed project milestones, monthly SEO/SMM work, or hours worked.
3. ELIGIBILITY FOR A REFUND
A refund of the advance payment may only be considered under the following specific condition:
The cancellation request is received in writing before any work on the project has started. In this case, the refund will be processed after deducting a 25% processing and administrative fee.
4. NON-REFUNDABLE ITEMS
Please note that the following fees are strictly non-refundable under any circumstances:
● Any third-party costs, such as ad spend, domain name registration, hosting fees, or the purchase of themes/plugins.
● Any fees for services already performed.
● Administrative or setup fees.
5. REFUND PROCESSING TIMELINE
If a refund is approved as per Section 3, it will be processed within 10-15 business days.
The refund will be credited back to the original mode of payment used during the transaction.
6. CONTACT US
If you have any questions about this Policy, please contact us:
ARFA DIGITAL EDGE SOLUTIONS
Proprietor: TANVEER AHMAD
Raj Nagar Bailey Road
Patna – 800014, India
Email: support@digipulse.co.in
Phone: +91 – 9939722737
For any questions regarding this policy, please contact us:
DIGIPULSE
Proprietor: TANVEER AHMAD
Ahmad House, Turhatoli,
Danapur, Patna, Bihar – 801503, India
Email: support@digipulse.co.in
Phone: +91 – 9939722737
